Frequently Asked Questions

Your order will be delivered digitally online to your account on our web site. The game code or product key will be delivered as an image scan which you can view online.

To obtain your purchased CD Key, Game Card or Code login to your account.

1. Click on "My Account"
2. Login to your customer account you created.
3. Click on "My Orders"
4. Click on the "Order Number"
5. Click on the CD Key/Game Card thumbnail to view your code in full size.

We can be reached by Live Chat, Phone and Email.

Phone: 1-866-999-7441
Monday to Friday 9:00 A.M to 9:00 P.M Mountain Standard Time
Sunday & Saturday 10:00 A.M to 5:00 P.M Mountain Standard Time.
Email: support@pcgamesupply.com
Live Chat: Click Here

We will provide customer support for your order and any technical issues that may arise when and after ordering on our web site. For support with your order or any technical issues that may arise please contact us by Email, Phone or Live Chat.

We do not provide technical or billing support for the game after it has been activated with the game publisher. Please use the list of publisher and manufacturer contact phone numbers to obtain support for your product after activation.

Click here for a list of Publisher and Manufacturer support phone numbers.

We have other means to verify your order, please send an email to support@pcgamesupply.com if you cannot be contact by phone.

If your order has been placed during business hours and you have not been called please contact us immediately by Live Chat, Phone or Email.

If you have missed the phone verification call please reply by email with a better time to call or contact us directly by phone, email or live chat and we can approve your order immediately.

1. Login to your account by clicking “My Account” in the main menu.
2. Click My Contact Info
3. Update your contact information and click submit

Yes as long as you have not opened and viewed the product key we can refund your payment.

Any non-delivered order is applicable for a refund upon request of the purchaser. If any order fails order verification, a complete refund will be issued to the buyer within 24< hours. Once receiving your order and viewing your product key there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, email support@pcgamesupply.com within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.

100%! We sell products on behalf of their developer or publisher. We have a direct relationship with them and provide you with the same product they sell on cdrom offered to you by download.

We save you time, energy and shipping costs by not needing to wait for the postman. All of our products are available by download only. And think of how you save our environment without all that paper or plastic to throw away!

What are the shipping costs? Absolutely none! You download it right now with no extra or hidden charges.