•    $CAD
  •    $USD
  •    £GBP
  •    €EUR
  •    $AUD
  •    $NZD
Sign In

GDPR Policy

GDPR Policy Information

         1. Data Controller

PCGAME INC processes personal data as a controller, as defined in the directive and the GDPR.

The PCGAME INC entity which you as a user entered an agreement with when using PCGAME INC’s platform, will be the controller for user data.

All data collected by PCGAME INC users through the web platform will be stored exclusively in secure hosting facilities. All hosting is performed in accordance with the highest security regulations.

         2. Contact information for the Data Controller

You can contact us any time to:

         • Request access to information that PCGAME INC has about you.

         • Correct any information that PCGAME INC has about you.

         • Delete information that PCGAME INC has about you.

If you have any additional questions about PCGAME INC’s collection and storage of data, please contact us at:

[email protected]


         3. PCGAME INC’s Data Protection Officer

PCGAME INC has a data protection officer who is responsible for matters relating to privacy and data protection. [email protected]

         4. When you visit our web site

You can visit our website without giving away your personal information. PCGAME INC uses Google Analytics and Cookies in order to improve our service, user experience and analyze how the website is used. Aside from the approximate location (IP address, the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language.

When you login, register or make a payment you will need to share your personal information. When logging in or registering you must give consent for PCGAME INC to process your personal data. To give consent click the checkbox on the login or registration form. To withdraw consent, uncheck the box on the login or registration. Please note you cannot utilize the login, registration or payment functionality without giving consent.  

Your personal data will be used to make automated decisions in regard to approving your login, registration or payment.

         5. Access to information

You have the right to request access to the information we have on you. You can do this by contacting us by email at [email protected]

We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.

We will fulfil your request in 30 days by sending your copy electronically, unless the request expressly specifics a different method. For any subsequent access request, we may charge you with an administrative fee.

         6. Information Correction & Deletion

If you believe that the information we have about you in incorrect, you are welcome to contact us so we can update it and keep your data accurate. If at any point you wish for PCGAME INC. to delete information about you, you can simply contact us.

         7. International Privacy Laws

If you are visiting the services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country or residence however our collection, storage of your Personal Data will at all times continue to be governed by our privacy policy.

         8. Legal basis for processing data

Personal data is being processed only after consent has been given, processing is necessary for pursuing the legitimate interest of purchasing products from our web platform. During a user’s registration and later on in PCGAME INC’s platform, users will provide information such as name, email address, telephone number, credit card number. The information is used by PCGAME INC to identify the user and provide them with support services, billing and product delivery.

         9. Information we collect

We will collect personally identifiable information about you, such as your full name, telephone number, telephone number location, email address, billing information, social networking data, IP address. If you choose to purchase a product from us, we or our third party payment processors will collect your payment information. We also collect data through third party partners. We do not send any promotional emails, however, we may send you service related emails related to your account. If you no longer wish to receive these emails, you may opt out of them by cancelling your account.

         10. How we use your information

We use the information that we collect to operate and maintain our site and the PCGAME INC services. Specifically, your information is used to provide our service to you, facilitating the functionality of purchasing digital goods and delivering those goods to you electronically. The information will also be used to make automated decisions regarding your order or the status of your customer account.

         11. How we share your information

Personally, identifiable information: PCGAME INC will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of PCGAME INC (for instance, on servers or databased located in hosting facilities in the United States of America).

We may share your information with certain third parties to gather additional data regarding your information. For example, we may share your telephone number to gather additional details regarding what country your phone number is located.

If you would like a complete list of third party’s that your data is shared with please contact [email protected].

         12. Data Retention

We only retain the Personal Data collected from a user for as long as the users account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows:

         • Billing information will be retained for a minimum of six years in accordance with the Canadian revenue agency Income Tax Act for Electronic Record Keeping.