PCGameSupply.com Valid Code Guarantee

PC Game Supply's Valid Code Guarantee ensures that every code purchased through our site is guaranteed to be valid and redeemable. With our direct relationships with publishers, we deliver authentic and fully functional product codes directly from the source.

Guarantee:

Each product code sold on PCGameSupply.com is guaranteed to be valid at the time of purchase and ready for redemption on the appropriate platform. We promise that your product code will work as intended, providing you access to the content or game purchased without any hassle.

Refund Policy in Case of Invalid Codes:

In the unlikely event that you encounter a problem with a code being invalid, we offer a straightforward resolution process:

Full Refund: You are entitled to a full refund of the purchase price if your code cannot be redeemed, subject to the terms and conditions outlined below.

How to Claim: Send an Email: Once you have your evidence ready, send an email to [email protected]. Your email should include:

• Your order number and the specific product code in question.
• The evidence you’ve collected as attachments.
• Email Subject: To ensure your claim is processed efficiently, use a clear and concise subject line for your email, such as “Invalid Code Guarantee Claim - Order #123456”.

Required Evidence:

• A screen print of the product code redemption attempt showing the error or invalid code message.
• A screen print of the redemption history for the account used, demonstrating that the code was not previously redeemed.
• A screen print of the registered owner of the account, the full name and billing address associated with the account.

Terms & Conditions:

• Time Frame for Claims: Claims must be made within one hour of the code’s delivery to the customer. This period allows us to quickly handle any issues and ensure customer satisfaction.
• Evidence Submission: Valid claims require specific evidence as listed above. This evidence helps verify the issue and process your claim quickly.
• Exclusions: This guarantee does not cover problems related to user error, such as incorrect entry of a code or attempting redemption on an incorrect platform or account.
• Assurance of Authenticity: Our direct partnerships with publishers ensure that all codes are obtained legitimately and are at no risk of being fraudulent, used, or expired. This direct sourcing is a cornerstone of our commitment to quality and your assurance of receiving a valid product
• Personal Use Only: The Valid Code Guarantee applies only to codes that are redeemed on the account of the original purchaser. Our guarantee ensures that the codes purchased from PCGameSupply.com are valid at the time of sale and meant to be used directly by the purchaser

Contact and Support:

For any issues related to code redemption or to make a claim under the Valid Code Guarantee, please contact our customer support team through our website. Our dedicated team is here to assist you and ensure your satisfaction with every purchase. Email our customer support department here: customer- [email protected]

The PCGameSupply.com Valid Code Guarantee is part of our commitment to customer satisfaction and confidence in the digital products we provide. Shop with confidence knowing that we stand behind our products and are here to support your gaming experiences