Hello! Thank you for your interest in our website, we’re sorry to hear you’re having trouble, how can we help you?
I have an inquiry regarding:
My Account
My Payment
My Order
My Product
Your Website
Something Else
Feedback
In order to provide with the best service we would like to customize your support to your individual account. Please enter the email address you used to register your account with PC Game Supply here:
Cannot be empty
In order to provide with the best service we would like to customize your support to your individual account. Please enter the email address or Order ID here:
Cannot be empty
Hello! Thank you for your interest in our website, we’re sorry to hear you’re having trouble, how can we help you?
I have an inquiry regarding:
restore My Account
I cannot login
If you are receiving a “Please enter valid email and password” error message then this is a result of entering incorrect email and/or password information. In order to log in the email and password you enter must match what we have on record for your account.
If you are receiving a “There was a problem logging into your account” error this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have suspended account information then you will be permanently restricted from accessing your account.
If you’d like to submit a ticket please click 'Submit Ticket' button.
If you are receiving a “There was a problem logging into your account” error this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have suspended account information then you will be permanently restricted from accessing your account.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I want to increase my account purchasing limits
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
I am having trouble registering an account
When registering an account with our store you are pre-qualified for the purchase. If qualification fails you will be unable to complete customer registration. These procedures are in place to prevent you from paying and then having your order canceled.
We are sorry for the inconvenience and unfortunately cannot provide any specific details as to why your qualification has failed. You are welcome to attempt customer registration again at another time.
If you have had any of your account information suspended then you will be unable to access our website permanently.
If you’d like to submit a ticket please click 'Submit Ticket' button.
We are sorry for the inconvenience and unfortunately cannot provide any specific details as to why your qualification has failed. You are welcome to attempt customer registration again at another time.
If you have had any of your account information suspended then you will be unable to access our website permanently.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I am having trouble verifying my phone number
All of our customers are required to verify their orders by telephone. Telephone verification is easy and can be completed with automated voice call or SMS (Text Message) to your mobile phone or registered land line.
The telephone verification system will call your phone and provide a 5 digit code to you by voice call or SMS (Text Message). Enter the code into our website to complete telephone verification.
Telephone verification is available worldwide. Our verification process requires customers from certain areas to register and verify with a Valid Land or Fixed Line to complete the order.
To complete telephone verification login to your customer account and click on your cart. In order to complete telephone verification will need to have an active pending order. If you have no order or if your order has been cancelled you will need to place a new order.
If you are having trouble with verification please verify you are typing in the correct phone number, without dashes, spaces, or plus signs, and including the appropriate area code and country code (if outside of the USA or Canada). Do not include the international access code.
If you are unable to complete telephone verification then we will be unable to approve your order. If your order is pending for manual approval and you wish to cancel you can do so via a link provided in the email notifying you that your order is pending.
If you’d like to submit a ticket please click 'Submit Ticket' button.
The telephone verification system will call your phone and provide a 5 digit code to you by voice call or SMS (Text Message). Enter the code into our website to complete telephone verification.
Telephone verification is available worldwide. Our verification process requires customers from certain areas to register and verify with a Valid Land or Fixed Line to complete the order.
To complete telephone verification login to your customer account and click on your cart. In order to complete telephone verification will need to have an active pending order. If you have no order or if your order has been cancelled you will need to place a new order.
If you are having trouble with verification please verify you are typing in the correct phone number, without dashes, spaces, or plus signs, and including the appropriate area code and country code (if outside of the USA or Canada). Do not include the international access code.
If you are unable to complete telephone verification then we will be unable to approve your order. If your order is pending for manual approval and you wish to cancel you can do so via a link provided in the email notifying you that your order is pending.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to close my account
We can assure you that we do not store any of your payment or billing information. Anytime a payment is made on our web site all of the payment information must be re-entered into the web site. No one will be able to access your account and place payments with your payment account as these details must be re-entered on each payment attempt and are not stored on your account.
If your information is being auto-filled this would be due to your local browser settings, it is not due to anything being saved by our company. We strongly recommend against having your browser or other software recall your login or payment information as it is less secure. We are not liable or responsible if you use such methods to auto-fill your information.
That being said, if you do wish to close your account, please contact our Customer Support Team and let us know by clicking 'Submit Ticket' button.
If your information is being auto-filled this would be due to your local browser settings, it is not due to anything being saved by our company. We strongly recommend against having your browser or other software recall your login or payment information as it is less secure. We are not liable or responsible if you use such methods to auto-fill your information.
That being said, if you do wish to close your account, please contact our Customer Support Team and let us know by clicking 'Submit Ticket' button.
I have some other inquiry related to my account
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
payment My Payment
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
To watch a video on how to access your product key please view the following youtube video:
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
How do I use the Account Balance payment method?
Please find the instructions on how to use this payment method here:https://www.pcgamesupply.com/Etransfer-Instructions/
If you require further assistance please submit a ticket below:
If you require further assistance please submit a ticket below:
I am having trouble sending you an eTransfer
Your Financial Institution is best suited to provide support for this step, we highly recommend contacting them if you require assistance.
If you require further assistance please submit a ticket below:
If you require further assistance please submit a ticket below:
I sent an eTransfer, but did not receive a Reference Number
Please make sure to check your spam folder of the email address associated with your Bank Account. Note that email that contains the Reference Number will be from [email protected], it will not be from a PC Game Supply email address. If you have not received the email with the Reference Number after a few minutes you can contact your Financial Institution and they can advise you of the Reference Number associated with your eTransfer.
We are happy to assist with this step where we can, but please be advised that we cannot retrieve the Reference Number for you. If you believe we can be of assistance please do not hesitate to submit a ticket below:
We are happy to assist with this step where we can, but please be advised that we cannot retrieve the Reference Number for you. If you believe we can be of assistance please do not hesitate to submit a ticket below:
I sent an eTransfer, but your website will not accept the Reference Number
Please try logging out of your PC Game Supply account and log back in, you may find that your Wallet has updated appropriately after logging back in. If not, double check the Reference Number included in the email confirmation of your eTransfer and try again. Note that you must ensure that it is entered exactly as communicated, including capitalization.
If you are still having trouble with this step, please submit a ticket below:
If you are still having trouble with this step, please submit a ticket below:
I am trying to check out, but the Complete Order button is greyed out
If your Wallet Balance is sufficient to cover the cost of your cart you should be able to click on Complete Order. Please try logging out of your PC Game Supply account and log back in.
If you are still having trouble with this step, please submit a ticket below:
If you are still having trouble with this step, please submit a ticket below:
I have submitted my order but it has not been delivered yet
Your order should be approved in less than 10 minutes. If your order has been pending for longer than this then please submit a ticket below:
I have some other inquiry related to Account Balance or my Wallet
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
I have some other inquiry related to my payment
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
vpn_key My Order
How long will my order take to be delivered?
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
To watch a video on how to access your product key please view the following youtube video:
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Why was my order cancelled?
Please enter the Order ID:
Cannot be empty
I cannot find my order
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To watch a video on how to access your product key please view the following youtube video:
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
I have some other inquiry related to my order
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
account_box My Product
I cannot find my code
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To watch a video on how to access your product key please view the following youtube video:
My code is not working
Incorrect Region
Many products are region locked, please ensure you are attempting to redeem your code to an account with a region that matches the region of your product. Please note that all products on our web site are clearly labeled with a country flag for each region in additional to the product description detailing what region they are valid for. It is the customer's responsibility to review their order at the checkout page before proceeding to provide payment. In providing payment you are communicating to us that you have reviewed the order and that all details, including the region of the product, are correct and you could like to receive the product as described. As this product is generated specifically for you at the time of purchase we are unable to resell the code or refund your purchase.
The majority of products we sell allow for multiple accounts over multiple regions from one customer. If you are unable to create an account for the region of the product you have purchased then please reply and let us know. A support manager will assist you further with the issue.
Invalid Code
If you are receiving an error when trying to redeem that states the code is Invalid please review the following steps:
First make sure you are activating your product on an account with a matching region. For example 'US Region' products must be activated on US accounts.
Verify you are typing the code in correctly.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is invalid please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Previously Redeemed
If you are receiving an error when trying to redeem that states the code is Previously Redeemed please review the following steps:
Verify you are typing the code in correctly.
Try fully logging out of your product account and logging back in. Check if your balance has updated correctly. If it has not try entering the code again.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is previously redeemed please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Submit a ticket:
Many products are region locked, please ensure you are attempting to redeem your code to an account with a region that matches the region of your product. Please note that all products on our web site are clearly labeled with a country flag for each region in additional to the product description detailing what region they are valid for. It is the customer's responsibility to review their order at the checkout page before proceeding to provide payment. In providing payment you are communicating to us that you have reviewed the order and that all details, including the region of the product, are correct and you could like to receive the product as described. As this product is generated specifically for you at the time of purchase we are unable to resell the code or refund your purchase.
The majority of products we sell allow for multiple accounts over multiple regions from one customer. If you are unable to create an account for the region of the product you have purchased then please reply and let us know. A support manager will assist you further with the issue.
Invalid Code
If you are receiving an error when trying to redeem that states the code is Invalid please review the following steps:
First make sure you are activating your product on an account with a matching region. For example 'US Region' products must be activated on US accounts.
Verify you are typing the code in correctly.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is invalid please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Previously Redeemed
If you are receiving an error when trying to redeem that states the code is Previously Redeemed please review the following steps:
Verify you are typing the code in correctly.
Try fully logging out of your product account and logging back in. Check if your balance has updated correctly. If it has not try entering the code again.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is previously redeemed please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Submit a ticket:
I need help redeeming my code
Please note that we are simply a third party retailer. While we are happy to assist you with your purchase you may be better served by reaching out to the correct publisher and/or platform host.
In order to check publisher and/or platform host information, please enter your order number and click submit:
If you still require assistance we are happy to assist you:
In order to check publisher and/or platform host information, please enter your order number and click submit:
Cannot be empty
If you still require assistance we are happy to assist you:
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I have some other inquiry related to my product
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
Activating the Mastercard Product
Activating the Mastercard product takes longer than our other products. The majority of activations take less than a couple of hours, but it can take longer than that on occasion.
When activating the Mastercard product all information must be valid, including a valid U.S. address in the following format:
STREET NUMBER & NAME, CITY, STATE, ZIP CODE
For example:
400 Broad Street, Seattle, WA, 98109
Note that sometimes even if the address is correct it may not be VALID. For instance, the ZIP entered isn't quite right, it's an Avenue not a Drive, it should be NE but that information is missing, the suburb listed as the City is not a valid mailing address, etc. You can check for these sorts of errors by using the USPS ZIP Lookup tool. Simply enter all address information you have into the tool and it will let you know of any errors and what the correct information is: https://tools.usps.com/zip-code-lookup.htm?byaddress
If an invalid or non-U.S. address is entered the activation process will fail and you will need to enter a new address.
If you still require assistance we are happy to assist you:
When activating the Mastercard product all information must be valid, including a valid U.S. address in the following format:
STREET NUMBER & NAME, CITY, STATE, ZIP CODE
For example:
400 Broad Street, Seattle, WA, 98109
Note that sometimes even if the address is correct it may not be VALID. For instance, the ZIP entered isn't quite right, it's an Avenue not a Drive, it should be NE but that information is missing, the suburb listed as the City is not a valid mailing address, etc. You can check for these sorts of errors by using the USPS ZIP Lookup tool. Simply enter all address information you have into the tool and it will let you know of any errors and what the correct information is: https://tools.usps.com/zip-code-lookup.htm?byaddress
If an invalid or non-U.S. address is entered the activation process will fail and you will need to enter a new address.
If you still require assistance we are happy to assist you:
web Your Website
How do I make a purchase?
Thank you for your interest in our website! The process if making a purchase with us is quite simple. Please browse our products, once you are ready to make a selection add the item to the cart. You will be asked to sign in or register an account. Once this is complete you will be taken to your cart to review your purchase. You can choose your preferred payment method and complete your order.
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
There is a product I would like to purchase that does not appear on your website
Thank you for your interest in our website! We are sorry that there is something you’d like to purchase that is not currently available but we are always adding new products when possible. Please check back to see if what you’re interested is available in the future!
I am having trouble using your website
We are sorry to hear you are experiencing difficulty. Please submit a ticket below and describe the issue for us. One of our Support Team will be happy to assist you.
If you’d like to submit a ticket please click 'Submit Ticket' button.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to buy in bulk
Thank you for your interest in our website! PC Game Supply sells products to end user consumers only, as such we cannot authorize any product for resale.
Daily limits for new customer accounts are hard coded and set at maximum limits per day and monthly. The longer the period of time since your first order as customer the higher your monthly limits will be. Please see below for the daily and monthly limits in USD:
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
Daily limits for new customer accounts are hard coded and set at maximum limits per day and monthly. The longer the period of time since your first order as customer the higher your monthly limits will be. Please see below for the daily and monthly limits in USD:
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
I have some other inquiry related to your website
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
help_outline Something Else
I have some other inquiry
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
rate_review Feeback
Login issue
Facing some kind of issue in login ? Tell us by clicking submit feedback.
Payment declined issue
Payment got declined.
Loading/slow website issues
Feeling any section is taking time to load.
Other
Other
Alternatively you can access general support regarding your account below:
restore My Account
I cannot login
If you are receiving a “Please enter valid email and password” error message then this is a result of entering incorrect email and/or password information. In order to log in the email and password you enter must match what we have on record for your account.
If you are receiving a “There was a problem logging into your account” error this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have suspended account information then you will be permanently restricted from accessing your account.
If you’d like to submit a ticket please click 'Submit Ticket' button.
If you are receiving a “There was a problem logging into your account” error this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have suspended account information then you will be permanently restricted from accessing your account.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I want to increase my account purchasing limits
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
I am having trouble registering an account
When registering an account with our store you are pre-qualified for the purchase. If qualification fails you will be unable to complete customer registration. These procedures are in place to prevent you from paying and then having your order canceled.
We are sorry for the inconvenience and unfortunately cannot provide any specific details as to why your qualification has failed. You are welcome to attempt customer registration again at another time.
If you have had any of your account information suspended then you will be unable to access our website permanently.
If you’d like to submit a ticket please click 'Submit Ticket' button.
We are sorry for the inconvenience and unfortunately cannot provide any specific details as to why your qualification has failed. You are welcome to attempt customer registration again at another time.
If you have had any of your account information suspended then you will be unable to access our website permanently.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I am having trouble verifying my phone number
All of our customers are required to verify their orders by telephone. Telephone verification is easy and can be completed with automated voice call or SMS (Text Message) to your mobile phone or registered land line.
The telephone verification system will call your phone and provide a 5 digit code to you by voice call or SMS (Text Message). Enter the code into our website to complete telephone verification.
Telephone verification is available worldwide. Our verification process requires customers from certain areas to register and verify with a Valid Land or Fixed Line to complete the order.
To complete telephone verification login to your customer account and click on your cart. In order to complete telephone verification will need to have an active pending order. If you have no order or if your order has been cancelled you will need to place a new order.
If you are having trouble with verification please verify you are typing in the correct phone number, without dashes, spaces, or plus signs, and including the appropriate area code and country code (if outside of the USA or Canada). Do not include the international access code.
If you are unable to complete telephone verification then we will be unable to approve your order. If your order is pending for manual approval and you wish to cancel you can do so via a link provided in the email notifying you that your order is pending.
If you’d like to submit a ticket please click 'Submit Ticket' button.
The telephone verification system will call your phone and provide a 5 digit code to you by voice call or SMS (Text Message). Enter the code into our website to complete telephone verification.
Telephone verification is available worldwide. Our verification process requires customers from certain areas to register and verify with a Valid Land or Fixed Line to complete the order.
To complete telephone verification login to your customer account and click on your cart. In order to complete telephone verification will need to have an active pending order. If you have no order or if your order has been cancelled you will need to place a new order.
If you are having trouble with verification please verify you are typing in the correct phone number, without dashes, spaces, or plus signs, and including the appropriate area code and country code (if outside of the USA or Canada). Do not include the international access code.
If you are unable to complete telephone verification then we will be unable to approve your order. If your order is pending for manual approval and you wish to cancel you can do so via a link provided in the email notifying you that your order is pending.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to close my account
GDPR Policy Information
1. Data Controller
PCGAME INC processes personal data as a controller, as defined in the directive and the GDPR.
The PCGAME INC entity which you as a user entered an agreement with when using PCGAME INC’s platform, will be the controller for user data.
All data collected by PCGAME INC users through the web platform will be stored exclusively in secure hosting facilities. All hosting is performed in accordance with the highest security regulations.
2. Contact information for the Data Controller
You can contact us any time to:
• Request access to information that PCGAME INC has about you.
•
•
If you have any additional questions about PCGAME INC’s collection and storage of data, please contact us at:
PCGAME INC
Suit 301, 888 4th AVE SW
Calgary, AB, Canada
T2P 0V2
1-403-455-9146
[email protected]
3. PCGAME INC’s Data Protection Officer
PCGAME INC has a data protection officer who is responsible for matters relating to privacy and data protection. This data protection officer can be reached at the following address:
Jesiah Heiberg
Suit 301, 888 4th AVE SW
Calgary, AB, Canada
T2P 0V2
1-403-455-9146
[email protected]
4. When you visit our web site
You can visit our website without giving away your personal information. PCGAME INC uses Google Analytics and Cookies in order to improve our service, user experience and analyze how the website is used. Aside from the approximate location (IP address, the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, language.
When you login, register or make a payment you will need to share your personal information. When logging in or registering you must give consent for PCGAME INC to process your personal data. To give consent click the checkbox on the login or registration form. To withdraw consent, uncheck the box on the login or registration. Please note you cannot utilize the login, registration or payment functionality without giving consent.
Your personal data will be used to make automated decisions in regard to approving your login, registration or payment.
5. Access to information
You have the right to request access to the information we have on you. You can do this by contacting us by email at [email protected] or postal mail to the address below:
PCGAME INC
Suit 301, 888 4th AVE SW
Calgary, AB, Canada
T2P 0V2
We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.
We will fulfil your request in 30 days by sending your copy electronically, unless the request expressly specifics a different method. For any subsequent access request, we may charge you with an administrative fee.
6. Information Correction & Deletion
If you believe that the information we have about you in incorrect, you are welcome to contact us so we can update it and keep your data accurate. If at any point you wish for PCGAME INC. to delete information about you, you can simply contact us.
7. International Privacy Laws
If you are visiting the services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country or residence however our collection, storage of your Personal Data will at all times continue to be governed by our privacy policy.
8. Legal basis for processing data
Personal data is being processed only after consent has been given, processing is necessary for pursuing the legitimate interest of purchasing products from our web platform. During a user’s registration and later on in PCGAME INC’s platform, users will provide information such as name, email address, telephone number, credit card number. The information is used by PCGAME INC to identify the user and provide them with support services, marketing actions, billing and product delivery.
9. Information we collect
We will collect personally identifiable information about you, such as your full name, telephone number, telephone number location, email address, billing information, social networking data, IP address. If you choose to purchase a product from us, we or our third party payment processors will collect your payment information. We also collect data through third party partners. We do not send any promotional emails, however, we may send you service related emails related to your account. If you no longer wish to receive these emails, you may opt out of them by cancelling your account.
10. How we use your information
We use the information that we collect to operate and maintain our site and the PCGAME INC services. Specifically, your information is used to provide our service to you, facilitating the functionality of purchasing digital goods and delivering those goods to you electronically. The information will also be used to make automated decisions regarding your order or the status of your customer account.
11. How we share your information
Personally, identifiable information: PCGAME INC will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of PCGAME INC (for instance, on servers or databased located in hosting facilities in the United States of America).
We may share your information with certain third parties to gather additional data regarding your information. For example, we may share your telephone number to gather additional details regarding what country your phone number is located.
If you would like a complete list of third party’s that your data is shared with please contact [email protected] or postal mail:
PCGAME INC
Suit 301, 888 4th AVE SW
Calgary, AB, Canada
T2P 0V2
12. Data Retention
We only retain the Personal Data collected from a user for as long as the users account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows:
• Billing information will be retained for a minimum of six years in accordance with the Canadian revenue agency Income Tax Act for Electronic Record Keeping.
I have some other inquiry related to my account
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
payment My Payment
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
How do I use the Account Balance payment method?
Please find the instructions on how to use this payment method here:https://www.pcgamesupply.com/Etransfer-Instructions/
If you require further assistance please submit a ticket below:
If you require further assistance please submit a ticket below:
I am having trouble sending you an eTransfer
Your Financial Institution is best suited to provide support for this step, we highly recommend contacting them if you require assistance.
If you require further assistance please submit a ticket below:
If you require further assistance please submit a ticket below:
I sent an eTransfer, but did not receive a Reference Number
Please make sure to check your spam folder of the email address associated with your Bank Account. Note that email that contains the Reference Number will be from [email protected], it will not be from a PC Game Supply email address. If you have not received the email with the Reference Number after a few minutes you can contact your Financial Institution and they can advise you of the Reference Number associated with your eTransfer.
We are happy to assist with this step where we can, but please be advised that we cannot retrieve the Reference Number for you. If you believe we can be of assistance please do not hesitate to submit a ticket below:
We are happy to assist with this step where we can, but please be advised that we cannot retrieve the Reference Number for you. If you believe we can be of assistance please do not hesitate to submit a ticket below:
I sent an eTransfer, but your website will not accept the Reference Number
Please try logging out of your PC Game Supply account and log back in, you may find that your Wallet has updated appropriately after logging back in. If not, double check the Reference Number included in the email confirmation of your eTransfer and try again. Note that you must ensure that it is entered exactly as communicated, including capitalization.
If you are still having trouble with this step, please submit a ticket below:
If you are still having trouble with this step, please submit a ticket below:
I am trying to check out, but the Complete Order button is greyed out
If your Wallet Balance is sufficient to cover the cost of your cart you should be able to click on Complete Order. Please try logging out of your PC Game Supply account and log back in.
If you are still having trouble with this step, please submit a ticket below:
If you are still having trouble with this step, please submit a ticket below:
I have submitted my order but it has not been delivered yet
Your order should be approved in less than 10 minutes. If your order has been pending for longer than this then please submit a ticket below:
I have some other inquiry related to Account Balance or my Wallet
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
I have some other inquiry related to my payment
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
vpn_key My Order
How long will my order take to be delivered?
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
1. Your order may already be delivered, please double check your account order history on your account control panel.
2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 5 minutes.
3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.
4. Your order did not pass the verification and was cancelled by the automated system in place.
5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.
6. Account was not created correctly, so order was not processed
If you’d like to submit a ticket please click 'Submit Ticket' button.
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.
If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.
We apologize for the inconvenience.
* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold
Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.
Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Why was my order cancelled?
Please enter the Order ID:
Cannot be empty
I cannot find my order
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.
If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
I have some other inquiry related to my order
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
account_box My Product
I cannot find my code
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
To obtain your purchase, login to your account.
1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question
Direct Link: Account Page
If you require further assistance please contact support by clicking here:
My code is not working
Incorrect Region
Many products are region locked, please ensure you are attempting to redeem your code to an account with a region that matches the region of your product. Please note that all products on our web site are clearly labeled with a country flag for each region in additional to the product description detailing what region they are valid for. It is the customer's responsibility to review their order at the checkout page before proceeding to provide payment. In providing payment you are communicating to us that you have reviewed the order and that all details, including the region of the product, are correct and you could like to receive the product as described. As this product is generated specifically for you at the time of purchase we are unable to resell the code or refund your purchase.
The majority of products we sell allow for multiple accounts over multiple regions from one customer. If you are unable to create an account for the region of the product you have purchased then please reply and let us know. A support manager will assist you further with the issue.
Invalid Code
If you are receiving an error when trying to redeem that states the code is Invalid please review the following steps:
First make sure you are activating your product on an account with a matching region. For example 'US Region' products must be activated on US accounts.
Verify you are typing the code in correctly.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is invalid please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Previously Redeemed
If you are receiving an error when trying to redeem that states the code is Previously Redeemed please review the following steps:
Verify you are typing the code in correctly.
Try fully logging out of your product account and logging back in. Check if your balance has updated correctly. If it has not try entering the code again.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is previously redeemed please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Submit a ticket:
Many products are region locked, please ensure you are attempting to redeem your code to an account with a region that matches the region of your product. Please note that all products on our web site are clearly labeled with a country flag for each region in additional to the product description detailing what region they are valid for. It is the customer's responsibility to review their order at the checkout page before proceeding to provide payment. In providing payment you are communicating to us that you have reviewed the order and that all details, including the region of the product, are correct and you could like to receive the product as described. As this product is generated specifically for you at the time of purchase we are unable to resell the code or refund your purchase.
The majority of products we sell allow for multiple accounts over multiple regions from one customer. If you are unable to create an account for the region of the product you have purchased then please reply and let us know. A support manager will assist you further with the issue.
Invalid Code
If you are receiving an error when trying to redeem that states the code is Invalid please review the following steps:
First make sure you are activating your product on an account with a matching region. For example 'US Region' products must be activated on US accounts.
Verify you are typing the code in correctly.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is invalid please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Previously Redeemed
If you are receiving an error when trying to redeem that states the code is Previously Redeemed please review the following steps:
Verify you are typing the code in correctly.
Try fully logging out of your product account and logging back in. Check if your balance has updated correctly. If it has not try entering the code again.
We do guarantee that all products are valid and unused upon delivery. If you believe the code is previously redeemed please do the following:
Send a Screen Print of the error message you are receiving when attempting to activate the code.
How to take a screen print:
1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.
Submit a ticket:
I need help redeeming my code
Please note that we are simply a third party retailer. While we are happy to assist you with your purchase you may be better served by reaching out to the correct publisher and/or platform host.
In order to check publisher and/or platform host information, please enter your order number and click submit:
If you still require assistance we are happy to assist you:
In order to check publisher and/or platform host information, please enter your order number and click submit:
Cannot be empty
If you still require assistance we are happy to assist you:
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.
If you meet these requirements please contact our support team and let us know by clicking here:
If you meet these requirements please contact our support team and let us know by clicking here:
I have some other inquiry related to my product
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
Activating the Mastercard Product
Activating the Mastercard product takes longer than our other products. The majority of activations take less than a couple of hours, but it can take longer than that on occasion.
When activating the Mastercard product all information must be valid, including a valid U.S. address in the following format:
STREET NUMBER & NAME, CITY, STATE, ZIP CODE
For example:
400 Broad Street, Seattle, WA, 98109
Note that sometimes even if the address is correct it may not be VALID. For instance, the ZIP entered isn't quite right, it's an Avenue not a Drive, it should be NE but that information is missing, the suburb listed as the City is not a valid mailing address, etc. You can check for these sorts of errors by using the USPS ZIP Lookup tool. Simply enter all address information you have into the tool and it will let you know of any errors and what the correct information is: https://tools.usps.com/zip-code-lookup.htm?byaddress
If an invalid or non-U.S. address is entered the activation process will fail and you will need to enter a new address.
If you still require assistance we are happy to assist you:
When activating the Mastercard product all information must be valid, including a valid U.S. address in the following format:
STREET NUMBER & NAME, CITY, STATE, ZIP CODE
For example:
400 Broad Street, Seattle, WA, 98109
Note that sometimes even if the address is correct it may not be VALID. For instance, the ZIP entered isn't quite right, it's an Avenue not a Drive, it should be NE but that information is missing, the suburb listed as the City is not a valid mailing address, etc. You can check for these sorts of errors by using the USPS ZIP Lookup tool. Simply enter all address information you have into the tool and it will let you know of any errors and what the correct information is: https://tools.usps.com/zip-code-lookup.htm?byaddress
If an invalid or non-U.S. address is entered the activation process will fail and you will need to enter a new address.
If you still require assistance we are happy to assist you:
web Your Website
How do I make a purchase?
Thank you for your interest in our website! The process if making a purchase with us is quite simple. Please browse our products, once you are ready to make a selection add the item to the cart. You will be asked to sign in or register an account. Once this is complete you will be taken to your cart to review your purchase. You can choose your preferred payment method and complete your order.
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.
There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
There is a product I would like to purchase that does not appear on your website
Thank you for your interest in our website! We are sorry that there is something you’d like to purchase that is not currently available but we are always adding new products when possible. Please check back to see if what you’re interested is available in the future!
I am having trouble using your website
We are sorry to hear you are experiencing difficulty. Please submit a ticket below and describe the issue for us. One of our Support Team will be happy to assist you.
If you’d like to submit a ticket please click 'Submit Ticket' button.
If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to buy in bulk
Thank you for your interest in our website! PC Game Supply sells products to end user consumers only, as such we cannot authorize any product for resale.
Daily limits for new customer accounts are hard coded and set at maximum limits per day and monthly. The longer the period of time since your first order as customer the higher your monthly limits will be. Please see below for the daily and monthly limits in USD:
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
Daily limits for new customer accounts are hard coded and set at maximum limits per day and monthly. The longer the period of time since your first order as customer the higher your monthly limits will be. Please see below for the daily and monthly limits in USD:
Daily Limits:
1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00
Monthly Limits:
1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.
Please note that long periods of inactivity in your account may cause your limits to be reset.
We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.
I have some other inquiry related to your website
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
help_outline Something Else
I have some other inquiry
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
rate_review Feeback
Login issue
Facing some kind of issue in login ? Tell us by clicking submit feedback.
Payment declined issue
Payment got declined.
Loading/slow website issues
Feeling any section is taking time to load.
Other
Other
You can submit a ticket.
You can sumbit a ticket.
*Copy the Order ID and paste it in ticket message after clicking Submit.