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Hello! Thank you for your interest in our website, we’re sorry to hear you’re having trouble, how can we help you?

I have an inquiry regarding:


restore My Account
I cannot login
If you are receiving a “Please enter valid email and password” error message then this is a result of entering incorrect email and/or password information. In order to log in the email and password you enter must match what we have on record for your account.

If you are receiving a “There was a problem logging into your account” error this is usually the result of restricted account access due to accessing multiple accounts or suspended account information. If you have suspended account information then you will be permanently restricted from accessing your account.

If you’d like to submit a ticket please click 'Submit Ticket' button.
I want to increase my account purchasing limits
Daily Limits:

1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00

Monthly Limits:

1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00

When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.

Please note that long periods of inactivity in your account may cause your limits to be reset.

We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.

I am having trouble registering an account
When registering an account with our store you are pre-qualified for the purchase. If qualification fails you will be unable to complete customer registration. These procedures are in place to prevent you from paying and then having your order canceled.

We are sorry for the inconvenience and unfortunately cannot provide any specific details as to why your qualification has failed. You are welcome to attempt customer registration again at another time.

If you have had any of your account information suspended then you will be unable to access our website permanently.

If you’d like to submit a ticket please click 'Submit Ticket' button.
I am having trouble verifying my phone number
All of our customers are required to verify their orders by telephone. Telephone verification is easy and can be completed with automated voice call or SMS (Text Message) to your mobile phone or registered land line.

The telephone verification system will call your phone and provide a 5 digit code to you by voice call or SMS (Text Message). Enter the code into our website to complete telephone verification.

Telephone verification is available worldwide. Our verification process requires customers from certain areas to register and verify with a Valid Land or Fixed Line to complete the order.

To complete telephone verification login to your customer account and click on your cart. In order to complete telephone verification will need to have an active pending order. If you have no order or if your order has been cancelled you will need to place a new order.

If you are having trouble with verification please verify you are typing in the correct phone number, without dashes, spaces, or plus signs, and including the appropriate area code and country code (if outside of the USA or Canada). Do not include the international access code.

If you are unable to complete telephone verification then we will be unable to approve your order. If your order is pending for manual approval and you wish to cancel you can do so via a link provided in the email notifying you that your order is pending.

If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to close my account
We can assure you that we do not store any of your payment or billing information. Anytime a payment is made on our web site all of the payment information must be re-entered into the web site. No one will be able to access your account and place payments with your payment account as these details must be re-entered on each payment attempt and are not stored on your account.

If your information is being auto-filled this would be due to your local browser settings, it is not due to anything being saved by our company. We strongly recommend against having your browser or other software recall your login or payment information as it is less secure. We are not liable or responsible if you use such methods to auto-fill your information.

That being said, if you do wish to close your account, please contact our Customer Support Team and let us know by clicking 'Submit Ticket' button.
I have some other inquiry related to my account
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
payment My Payment
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.

If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:

1. Your order may already be delivered, please double check your account order history on your account control panel.

http://www.pcgamesupply.com/myaccount/orderhistory.php



2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 30 minutes.

3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.

4. Your order did not pass the verification and was cancelled by the automated system in place.

5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.

6. Account was not created correctly, so order was not processed

If you’d like to submit a ticket please click 'Submit Ticket' button.
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.

The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.

If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.

We apologize for the inconvenience.

* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold

Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.

Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.

Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'

If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.

If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
How do I use the Account Balance payment method?
Please find the instructions on how to use this payment method here:https://www.pcgamesupply.com/Etransfer-Instructions/

If you require further assistance please submit a ticket below:
I am having trouble sending you an eTransfer
Your Financial Institution is best suited to provide support for this step, we highly recommend contacting them if you require assistance.

If you require further assistance please submit a ticket below:
I sent an eTransfer, but did not receive a Reference Number
Please make sure to check your spam folder of the email address associated with your Bank Account. Note that email that contains the Reference Number will be from [email protected], it will not be from a PC Game Supply email address. If you have not received the email with the Reference Number after a few minutes you can contact your Financial Institution and they can advise you of the Reference Number associated with your eTransfer.

We are happy to assist with this step where we can, but please be advised that we cannot retrieve the Reference Number for you. If you believe we can be of assistance please do not hesitate to submit a ticket below:
I sent an eTransfer, but your website will not accept the Reference Number
Please try logging out of your PC Game Supply account and log back in, you may find that your Wallet has updated appropriately after logging back in. If not, double check the Reference Number included in the email confirmation of your eTransfer and try again. Note that you must ensure that it is entered exactly as communicated, including capitalization.

If you are still having trouble with this step, please submit a ticket below:
I am trying to check out, but the Complete Order button is greyed out
If your Wallet Balance is sufficient to cover the cost of your cart you should be able to click on Complete Order. Please try logging out of your PC Game Supply account and log back in.

If you are still having trouble with this step, please submit a ticket below:
I have submitted my order but it has not been delivered yet
Your order should be approved in less than 10 minutes. If your order has been pending for longer than this then please submit a ticket below:
I have some other inquiry related to Account Balance or my Wallet
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
I have some other inquiry related to my payment
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
vpn_key My Order
How long will my order take to be delivered?
Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.

There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.

I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.

If you meet these requirements please contact our support team and let us know by clicking here:
I was charged but did not receive my order
You may have not received your order for one of the following reasons:

1. Your order may already be delivered, please double check your account order history on your account control panel.

http://www.pcgamesupply.com/myaccount/orderhistory.php



2. Your order is under management review, a small percentage of orders require approval by management. The approval process is usually completed within 30 minutes.

3. You have not completed telephone verification. Please login to your customer account and complete telephone verification.

4. Your order did not pass the verification and was cancelled by the automated system in place.

5. Payment Error, so please provide the method of payment and transaction ID for the purchase to our support team in order to assist you. Information on how to contact our support team is below.

6. Account was not created correctly, so order was not processed

If you’d like to submit a ticket please click 'Submit Ticket' button.
I was charged twice for the same order
When making payment on our web site we Pre-Authorize* your credit card for the payment amount. If your order does not pass verification and is canceled the pre-authorization will be voided and no funds will be captured from your credit card.

The transaction you are seeing on your credit card statement is the *Pre-Authorization and is not a charge.

If you have any questions concerning the pending or pre authorized charge on your statement please contact your bank or credit card. Your bank or credit card can confirm for you that the transaction is only a pre-authorization and that there was no charge made to your credit card or bank.

We apologize for the inconvenience.

* Wikipedia Pre-Authorization Description
http://en.wikipedia.org/wiki/Authorization_hold http://en.wikipedia.org/wiki/Authorization_hold

Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold 'falls off.' In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.
Why is there an Activation Fee?
The “activation fee” or “processing fee” charged on some products is required for our store to continue selling these products. It is in our best interest to provide the lowest prices possible to our customers and we make every effort possible to offer you the lowest price.

Activation fee and processing fees are in place to cover our costs to handle the product, make the product available for digital delivery, and to process your payment.

Whether or not a fee is applicate to your order is determined during checkout. Prior to providing payment you have an option to review your order, including any applicable fees. In proceeding and providing payment information you are stating that you understand that the fees are present and agree to the total cost as presented.
Why was my order cancelled?
Please enter the Order ID:
Cannot be empty
I cannot find my order
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.

To obtain your purchase, login to your account.

1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question

Direct Link: http://www.pcgamesupply.com/myaccount/orderhistory.php

If you require further assistance please contact support by clicking here:
I was charged but did not place an order
Thank you for alerting us to this fact. We take such matters very seriously. First please bear in mind that we sell digital gift cards for various online, gaming, shopping, and console platforms. A common situation is that you provided payment information to a friend or family member to buy a game or music album, for instance, not realizing that the payment would be processed through 'PC Game Inc.'

If you did recently share your payment information with someone else we suggest checking with them to see if they used our website to make our purchase.

If the payment is truly unauthorized we need to be notified immediately, we will block all associated information so that no further activity can occur. Please submit a ticket below, note that we will likely need to speak to you over the phone so ensure you include a phone number and time of day to contact you.
I have some other inquiry related to my order
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
account_box My Product
I cannot find my code
Your order will be delivered digitally online to your account on our web site. The product activation key will be available on your account, and a link to view your purchase is provided to your email.

To obtain your purchase, login to your account.

1. Click on 'My Account' or 'Sign In'
2. Login to your customer account
3. Click on the order in question

Direct Link: http://www.pcgamesupply.com/myaccount/orderhistory.php

If you require further assistance please contact support by clicking here:
My code is not working
Incorrect Region

Many products are region locked, please ensure you are attempting to redeem your code to an account with a region that matches the region of your product. Please note that all products on our web site are clearly labeled with a country flag for each region in additional to the product description detailing what region they are valid for. It is the customer's responsibility to review their order at the checkout page before proceeding to provide payment. In providing payment you are communicating to us that you have reviewed the order and that all details, including the region of the product, are correct and you could like to receive the product as described. As this product is generated specifically for you at the time of purchase we are unable to resell the code or refund your purchase.

The majority of products we sell allow for multiple accounts over multiple regions from one customer. If you are unable to create an account for the region of the product you have purchased then please reply and let us know. A support manager will assist you further with the issue.


Invalid Code

If you are receiving an error when trying to redeem that states the code is Invalid please review the following steps:

First make sure you are activating your product on an account with a matching region. For example 'US Region' products must be activated on US accounts.

Verify you are typing the code in correctly.

We do guarantee that all products are valid and unused upon delivery. If you believe the code is invalid please do the following:

Send a Screen Print of the error message you are receiving when attempting to activate the code.

How to take a screen print:

1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.


Previously Redeemed

If you are receiving an error when trying to redeem that states the code is Previously Redeemed please review the following steps:

Verify you are typing the code in correctly.

Try fully logging out of your product account and logging back in. Check if your balance has updated correctly. If it has not try entering the code again.

We do guarantee that all products are valid and unused upon delivery. If you believe the code is previously redeemed please do the following:

Send a Screen Print of the error message you are receiving when attempting to activate the code.

How to take a screen print:

1. Press the 'Print Screen' button on your keyboard.
2. Paste the screen print into a paint program.
3. Save the screen print image to your computer.
4. Submit a ticket below.


Submit a ticket:
I need help redeeming my code
Please note that we are simply a third party retailer. While we are happy to assist you with your purchase you may be better served by reaching out to the correct publisher and/or platform host.

In order to check publisher and/or platform host information, please enter your order number and click submit:
Cannot be empty


If you still require assistance we are happy to assist you:
I need a refund
Once receiving your order there are absolutely no refunds. The delivered product is guaranteed to be exactly as described and in working condition, if your delivered product is not as described or not in working condition, contact us within 48 hours of delivery. In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount.

If you meet these requirements please contact our support team and let us know by clicking here:
I have some other inquiry related to my product
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
web Your Website
How do I make a purchase?
Thank you for your interest in our website! The process if making a purchase with us is quite simple. Please browse our products, once you are ready to make a selection add the item to the cart. You will be asked to sign in or register an account. Once this is complete you will be taken to your cart to review your purchase. You can choose your preferred payment method and complete your order.

Orders are processed and delivered within 1-5 minutes of payment completion. When your order is approved you will receive a notification by email.

There could be a delay if your order is under management review, a small percentage of orders require approval by management. The majority of these orders are delivered within 10 minutes of payment, we offer a guaranteed 30 minute delivery on orders if it has passed the verification in place.
There is a product I would like to purchase that does not appear on your website
Thank you for your interest in our website! We are sorry that there is something you’d like to purchase that is not currently available but we are always adding new products when possible. Please check back to see if what you’re interested is available in the future!
I am having trouble using your website
We are sorry to hear you are experiencing difficulty. Please submit a ticket below and describe the issue for us. One of our Support Team will be happy to assist you.

If you’d like to submit a ticket please click 'Submit Ticket' button.
I would like to buy in bulk
Thank you for your interest in our website! PC Game Supply sells products to end user consumers only, as such we cannot authorize any product for resale.

Daily limits for new customer accounts are hard coded and set at maximum limits per day and monthly. The longer the period of time since your first order as customer the higher your monthly limits will be. Please see below for the daily and monthly limits in USD:

Daily Limits:

1 to 14 days = $250.00
15 to 30 days = $300.00
31 to 90 days = $500.00
91 to 270 days = $500.00
271+ days = $500.00

Monthly Limits:

1 to 14 days = $500.00
15 to 30 days = $600.00
31 to 90 days = $1200.00
91 to 270 days = $1,750.00
271+ days = $2,500.00
When you are a brand new customer we are just getting to know you, as time goes on we get to know you better and we can then allot a higher spending limit to your account.

Please note that long periods of inactivity in your account may cause your limits to be reset.

We sincerely apologize but the account volume limits are “hard coded” into our web site and we do not have the capability to adjust these limits.

I have some other inquiry related to your website
Our Customer Support Team would be happy to assist you, you can submit a ticket here:
help_outline Something Else
I have some other inquiry
Our Customer Support Team would be happy to assist you, you can submit a ticket here: