Product codes are generated from the publisher at the time of purchase and sent only to the purchaser. When you make a purchase on PC Game Supply you can be guaranteed the product code being delivered has only been delivered and seen by you. By utilizing this method of official distribution we can guarantee that we are delivering a redeemable code that the customer can redeem without any issue.
Before completing payment there is a confirmation window displaying the product you are about to purchase. Once the confirmation is completed by you we collect your payment and deliver that product to your account on our web site https://www.pcgamesupply.com/Account and to the email address registered to you.
Our Refund Policy
This Refund policy was last updated on April 20th, 2023.
At PC Game Supply, we strive to ensure that our customers are satisfied with the digital goods they purchase. If you are not satisfied with a product you purchased, we may be able to offer a refund depending on the circumstances. Please read the information below to learn more about our refund policy.
We offer full refunds on digital goods purchased within 45 days of the purchase date as long as the product has not been viewed. If the product has been viewed, we cannot offer a refund.
We do not offer exchanges for digital goods. If you would like a different product, you will need to purchase the new item and initiate a refund for the original item.
If you would like to cancel an order, please contact us immediately. We cannot guarantee a full refund if the product has already been viewed.
If you place an order and the product is not delivered to you, you will receive a full refund.
This refund policy is subject to change at any time without prior notice. Please contact us if you have any questions at [email protected]