PC Game Supply Refund Policy
Last Updated: January 30th, 2026
Digital Product Policy – No Refunds After Delivery
PC Game Supply sells digital products in the form of downloadable or redeemable product codes. Because these products are delivered instantly and cannot be returned, all sales are final once delivery has occurred.
By completing a purchase on PCGameSupply.com, you acknowledge and agree to the terms outlined in this Refund Policy.
How Product Codes Are Delivered
- Product codes are delivered directly to your PC Game Supply customer account
👉 https://www.pcgamesupply.com/Account - Product codes are also sent to:
- The email address registered to your account, and/or
- A gift recipient email address if you choose to gift the product
Delivery occurs immediately after payment is successfully processed.
No Refunds or Exchanges After Delivery
- There are no refunds after a product code has been delivered
- There are no exchanges for product codes
- Once a code has been revealed, accessed, or sent, it is considered delivered and consumed
This policy applies regardless of whether the code has been redeemed.
Official Code Generation & Security Guarantee
Product codes are generated directly from the publisher at the time of purchase and sent only to the purchaser.
When you make a purchase on PC Game Supply, you can be guaranteed that:
- The product code being delivered has only been delivered to and seen by you
- The code has not been previously used, shared, or exposed
By utilizing this official distribution method, we ensure that every customer receives a valid, redeemable product code.
Purchase Confirmation & Consumer Acknowledgment
Before completing payment, a confirmation window clearly displays:
- The product you are about to purchase
- The platform and region (where applicable)
Once you confirm this purchase:
- Your payment is collected
- The product code is delivered to your account and email
This confirmation step ensures compliance with FTC requirements for clear disclosure and informed consent for digital goods.
Valid Code Guarantee
All product codes sold on PC Game Supply are guaranteed to be valid and working at the time of delivery.
Please review our full Valid Code Guarantee here:
👉 https://www.pcgamesupply.com/valid-code-guarantee
If a code does not work due to a verified technical issue, we will resolve it according to the terms of that guarantee (replacement or resolution), not a refund.
Exceptions
Refunds may only be considered before delivery if:
- Payment was processed in error and
- The product code has not been generated or delivered
Once delivery occurs, no exceptions apply.
Contact Us
If you have questions about this policy or need help accessing your purchase, please contact our support team through the website or by email [email protected]